Terms of Service

1. Acceptance of terms

By accessing our website, submitting information to join our waitlist, registering for an account, downloading our application, or purchasing, activating, or otherwise using a PrimeDose device, you confirm that you have read, understood, and agree to these Terms, along with our Privacy Policy, which is incorporated into these Terms by reference. If you are using the Services on behalf of another person, such as a parent, adult child, or other individual for whom you provide care, you represent that you have the authority to accept these Terms on that person's behalf and to provide the information necessary to set up and use the Services for them.

2. Eligibility and accounts

You must be at least eighteen years old and capable of entering into a binding contract to create an account or use the Services. If you register or manage an account for someone else, such as a family member or a person you provide care for, you confirm that you are authorized to do so and that you accept these Terms both individually and on that person's behalf.

When you create an account, you agree to provide information that is accurate and current, and to keep it updated. You are responsible for safeguarding your account credentials and for all activity that takes place under your account. Notify us immediately at the email address below if you suspect unauthorized use of your account.

You may invite a trusted individual, such as a family member, friend, or home health aide, to help manage your account as a caregiver. A caregiver you authorize will be able to view or manage certain information you choose to share with them, depending on the permissions you grant. You are responsible for selecting caregivers you trust and for the scope of access you provide them. You may revoke a caregiver's access at any time through your account settings, though we are not responsible for information a caregiver has already viewed, saved, or shared before that access was revoked.

3. Description of the services

PrimeDose is developing an automated medication dispensing device designed to help individuals organize, track, and receive timely reminders for their medications, along with a companion mobile application and, where applicable, an ongoing subscription that supports the device's connectivity and monitoring features. Some features described on our website or in our application may not yet be available while the device is in development, and we make no guarantee regarding the timing, pricing, or final feature set of any product prior to its commercial release.

PrimeDose does not provide medical advice, diagnosis, or treatment, and using the Services does not create a doctor-patient, pharmacist-patient, or other clinical relationship between you and PrimeDose. The Services are intended to support your existing medication routine as directed by your own healthcare providers, not to replace their guidance.

4. Use of the device

Once available, the PrimeDose device must be used only in accordance with the instructions, labeling, and safety information we provide with it. You agree that you, or a qualified caregiver acting on your behalf, will visually confirm that the medication dispensed matches your prescribed dose before it is taken. Keeping the original prescription containers on hand for reference, and periodically checking the device for proper function, are important parts of using the Services safely.

The device is intended for use with solid oral medications such as whole tablets and capsules. Do not load medications that require refrigeration, liquid medications, or forms of medication not intended for automated dispensing. The device should be kept out of reach of children and anyone who might be harmed by unsupervised access to its contents, and should be operated in a stable indoor environment consistent with the operating conditions described in the product instructions. You are solely responsible for the electrical power and internet connectivity needed to operate the device and for backing up any schedule information you would not want to lose.

No automated system is infallible. Mechanical or software issues may occasionally prevent a scheduled dose from dispensing correctly. If you ever experience a dispensing issue or notice that dispensed medication does not match what you expect, contact your healthcare provider and PrimeDose support before taking that dose.

5. Medical disclaimer

PrimeDose is intended to support medication routines and is not a substitute for the advice, diagnosis, or treatment of a licensed physician, pharmacist, or other qualified healthcare professional. Always follow the instructions of your healthcare provider regarding your medications, and consult them before making any change to how or when you take a prescribed medication.

The PrimeDose device and application are not currently registered with the United States Food and Drug Administration, and nothing in our marketing, our application, or these Terms should be understood as a representation that they have received any such registration or clearance. Any statement regarding future regulatory status will be updated here once applicable.

Do not rely on the PrimeDose device or application for medications with a narrow margin of safety, medications used to treat acute or life threatening conditions, or in any situation where a missed, delayed, or inaccurate dose could result in serious harm. Do not use the Services in a medical emergency. If you believe you are experiencing a medical emergency, call 911 or your local emergency number immediately.

6. Waitlist and pre-launch communications

Joining the PrimeDose waitlist allows us to notify you about our progress and does not guarantee that you will receive a device, reserve pricing, or a particular launch date. By joining the waitlist, you consent to receive email or text updates from us about our development progress, early access opportunities, and related announcements. You may unsubscribe from marketing communications at any time using the link provided in those messages or by contacting us directly, though we may still send you communications necessary to administer your waitlist position or account.

7. Subscriptions and billing

Certain features of the Services, including ongoing device connectivity, monitoring, and support, may require a paid subscription once the device becomes commercially available. The price, billing frequency, and any trial or introductory period applicable to your subscription will be disclosed to you at the time of purchase and will govern your subscription unless changed as permitted below.

Unless stated otherwise at checkout, subscriptions renew automatically at the end of each billing period until you cancel. You may cancel at any time through your account settings or by contacting us, and cancellation will take effect at the end of your current billing period. Cancelling your subscription does not entitle you to a refund of amounts already billed except where required by law or expressly stated in a promotional offer. We may change subscription pricing on a going forward basis, and we will provide reasonable advance notice of any such change before it applies to your next billing cycle.

You are responsible for keeping your payment information current and accurate. If a payment cannot be processed, we may suspend access to subscription features until the issue is resolved.

8. Intellectual property

The PrimeDose name, logo, website, application, device design, and all associated content, including text, graphics, software, and any underlying technology, are owned by PrimeDose or our licensors and are protected by copyright, trademark, patent, and other intellectual property laws. Except for the limited rights expressly granted to you to use the Services for your own personal, non-commercial purposes, no rights or licenses are granted to you by implication or otherwise.

You may not copy, modify, distribute, sell, reverse engineer, or create derivative works based on the Services or any part of them, and you may not remove or alter any proprietary notices appearing on the Services. If you would like to request permission for a use not otherwise allowed under these Terms, contact us at the email address below.

9. User submissions and feedback

If you submit medication information, schedules, notes, or other content through the Services, you retain ownership of that content. You grant PrimeDose a license to use, store, and process that content solely as needed to operate and improve the Services for you and, where applicable, for caregivers you have authorized.

If you send us feedback, suggestions, or ideas about the Services, you agree that we may use that feedback for any purpose, including to improve or develop our products, without any obligation or compensation to you.

10. Prohibited uses

You agree not to

• use the Services for any unlawful purpose or in violation of any applicable regulation;
• attempt to gain unauthorized access to another user's account or to any part of our systems;
• interfere with or disrupt the operation of the Services or the servers or networks connected to them;
• use automated means to scrape, copy, or extract data from the Services without our written permission;
• reverse engineer or attempt to derive the source code of our software or the design of our device; or
• use the device to dispense medications belonging to another person without proper authorization, or in any manner inconsistent with the safety information we provide.

A violation of this section may result in suspension or termination of your access to the Services.

11. Third party links and services

The Services may reference or link to third party websites, pharmacies, payment processors, or other services that we do not control. We are not responsible for the content, accuracy, or practices of any third party, and your interactions with those third parties are solely between you and them.

12. Disclaimer of warranties

To the fullest extent permitted by law, the Services are provided on an as is and as available basis, without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be uninterrupted, error free, or entirely secure, or that every scheduled dose will dispense without incident. Some jurisdictions do not allow the exclusion of certain warranties, so some of the exclusions in this section may not apply to you.

13. Limitation of liability

To the fullest extent permitted by law, PrimeDose and its officers, employees, and affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of data, goodwill, or profits, arising out of or related to your use of the Services, even if we have been advised of the possibility of such damages. Our total liability arising out of or relating to these Terms or the Services will not exceed the greater of one hundred dollars or the amount you paid to PrimeDose in the twelve months preceding the event giving rise to the claim. Nothing in this section is intended to limit any liability that cannot be limited under applicable law.

14. Indemnification

You agree to defend, indemnify, and hold harmless PrimeDose and its officers, employees, and affiliates from any claim, loss, or expense, including reasonable attorneys' fees, arising out of your violation of these Terms, your misuse of the Services, or your violation of any applicable law.

15. Dispute resolution and arbitration

Please read this section carefully. It affects your legal rights, including your right to bring a claim in court.

You and PrimeDose agree to first attempt to resolve any dispute informally by contacting us at the email address below and allowing sixty days for us to work toward a resolution before either party initiates a formal proceeding.

If a dispute is not resolved informally, you and PrimeDose agree that it will be resolved by binding arbitration on an individual basis, rather than in court, except that either party may bring an individual claim in small claims court if it qualifies, and either party may seek injunctive relief in court to prevent actual or threatened infringement, misappropriation, or violation of intellectual property rights. The arbitration will be administered by the American Arbitration Association under its Consumer Arbitration Rules then in effect, and will take place in New Jersey or another location mutually agreed upon by the parties, or may be conducted by telephone or based on written submissions where the amount in controversy is ten thousand dollars or less.

You and PrimeDose agree that any arbitration or other proceeding will be conducted only on an individual basis and not as a class, consolidated, or representative action. If this waiver of class proceedings is found unenforceable as to a particular claim or dispute, that claim or dispute will proceed in a court of competent jurisdiction rather than in arbitration, and the remainder of this section will continue to apply to all other claims and disputes.

You may opt out of this arbitration agreement by sending written notice to the email address below within thirty days of first accepting these Terms, stating your name, the email address associated with your account, and a clear statement that you wish to opt out of arbitration. If you opt out, disputes between you and PrimeDose will be resolved in the state or federal courts located in New Jersey, and both parties consent to the jurisdiction of those courts.

16. Changes to these terms

We may revise these Terms from time to time as our Services develop. If we make a material change, we will provide notice by posting the updated Terms on our website or by other reasonable means, and we will update the effective date at the top of this page. Your continued use of the Services after a revised version takes effect constitutes your acceptance of the updated Terms. Changes will not apply retroactively to a dispute that arose before the change was posted.

17. Governing law

These Terms are governed by the laws of the State of New Jersey, without regard to its conflict of law principles, except to the extent that the arbitration provisions above are governed by the Federal Arbitration Act.

18. Termination

You may stop using the Services and close your account at any time by contacting us. We may suspend or terminate your access to the Services if we reasonably believe you have violated these Terms, or for any other reason with reasonable notice where practicable. Provisions of these Terms that by their nature should survive termination, including ownership provisions, disclaimers, limitations of liability, and the dispute resolution section, will survive.

19. Miscellaneous

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect. Our failure to enforce any right or provision of these Terms will not be considered a waiver of that right. You may not assign these Terms without our prior written consent, and we may assign these Terms in connection with a merger, acquisition, or sale of assets. These Terms, together with our Privacy Policy, constitute the entire agreement between you and PrimeDose regarding the Services.

20. Contact us

If you have questions about these Terms, please reach us at usprimedose@outlook.com.